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ZK (HK) LIMITED · 4.09★ · 71,465 installs

consumer-chosen

Evidence

13.2% of all ratings are 1–2★ (unhappiness index 21/100)

What to build

Engineer for instant response and advertise the speed difference.

Complaint themes

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  User Experience Continues to Decline, not Improve

  The ADs are soooo unbearable!!!

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  Doorbell cam is unnecessarily useless

  Doorbell cam is unnecessarily useless

• Offline & connectivity

  The use case happens where connectivity is poor and the app simply fails.

  Doorbell cam is unnecessarily useless

  Doorbell cam is unnecessarily useless

• Outdated interface

  Perceived age signals abandonment and makes migration easy to justify.

  Half decent cameras&app-BY NO MEANS top of the line

  Half decent cameras&app-BY NO MEANS top of the line