Securus Mobile

SECURUS TECHNOLOGIES LLC · 4.61★ · 54,177 installs

consumer-chosen

Evidence

7.2% of all ratings are 1–2★ (unhappiness index 11/100)

What to build

Win on reliability alone, then market it explicitly against the incumbent.

Complaint themes

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  Skeptic here proved wrong

  Just a few suggestions. Not a bad app.

• Price barrier

  Users want the outcome but reject the price or the pricing model.

  Skeptic here proved wrong

  Good but now it’s horrible

• Offline & connectivity

  The use case happens where connectivity is poor and the app simply fails.

  Skeptic here proved wrong

  Good but now it’s horrible

• Data loss & sync

  Trust-destroying failures; users will migrate to anything that is provably safe.

  Bug fixes??

  Bug fixes??

Hardware, carriers, chain stores and regulated products are filtered out of these lists.