Norton VPN – Secure Proxy

Gen Digital Inc. · 4.41★ · 120,830 installs

consumer-chosen

Evidence

9.3% of all ratings are 1–2★ (unhappiness index 14/100)

What to build

Win on reliability alone, then market it explicitly against the incumbent.

Complaint themes

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  UPDATE—Why is this now unstable for IPhone IOS 26.6?

  App Stopped Working

• Offline & connectivity

  The use case happens where connectivity is poor and the app simply fails.

  UPDATE—Why is this now unstable for IPhone IOS 26.6?

  Better than most

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  Needs work

  Needs work

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Norton VPN, watch out!

  Norton VPN, watch out!