Xfinity

Comcast Interactive Media · 4.29★ · 1,383,149 installs

consumer-chosen

Evidence

14.4% of all ratings are 1–2★ (unhappiness index 23/100)

What to build

Human-answered support as a stated product guarantee.

Complaint themes

• Support & responsiveness

  Users feel abandoned post-purchase; responsiveness is a cheap differentiator.

  Be careful

  Phone trade-in deal never honored

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Infuriating

  Infuriating

• Price barrier

  Users want the outcome but reject the price or the pricing model.

  Be careful

  Be careful

• AI output quality

  AI features exist but fail the accuracy bar users actually need.

  Worst company ever

  Worst company ever