SmartThings
Samsung Electronics Co., Ltd. · 4.50★ · 830,871 installs
15/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 830,871 |
|---|---|
| unhappiness | 8% |
| loyalty | 4.50★ |
| pays | No signal |
8.0% of all ratings are 1–2★ (unhappiness index 12/100)
What to build
Cut time-to-first-value to under a minute with opinionated defaults.
Complaint themes
Onboarding barrier
Users churn before reaching the value moment; better onboarding lifts retention.
April update
April update
Support & responsiveness
Users feel abandoned post-purchase; responsiveness is a cheap differentiator.
ZERO stars
ZERO stars
Offline & connectivity
The use case happens where connectivity is poor and the app simply fails.
Functionally fail!
Functionally fail!