Second Texting Number

Torqued Studios LLC · 4.57★ · 65,517 installs

consumer-chosen

Evidence

7.3% of all ratings are 1–2★ (unhappiness index 11/100)

What to build

Human-answered support as a stated product guarantee.

Complaint themes

• Support & responsiveness

  Users feel abandoned post-purchase; responsiveness is a cheap differentiator.

  Excellent

  Top Notch Customer Service

• Price barrier

  Users want the outcome but reject the price or the pricing model.

  HORRIBLE CUSTOMER SERVICE

  HORRIBLE CUSTOMER SERVICE

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  Omg it’s horrible

  Omg it’s horrible

• Privacy & trust

  A compliance-and-trust wedge, especially for regulated or sensitive tasks.

  Great app for privacy, does exactly what it promises

  Great app for privacy, does exactly what it promises

Hardware, carriers, chain stores and regulated products are filtered out of these lists.