myPhonak
Sonova AG · 4.27★ · 121,554 installs
13/100 · Opportunity score · C
buyer uncertain
Evidence
| installs | 121,554 |
|---|---|
| unhappiness | 8% |
| loyalty | 4.27★ |
| pays | No signal |
7.9% of all ratings are 1–2★ (unhappiness index 12/100)
What to build
A clean, modern interface with the same feature set, priced plainly.
Complaint themes
Outdated interface
Perceived age signals abandonment and makes migration easy to justify.
To The Developers…Why???!
Disappointing updated app
Missing capability
Explicit feature asks — the closest thing to free product requirements.
To The Developers…Why???!
To The Developers…Why???!
Offline & connectivity
The use case happens where connectivity is poor and the app simply fails.
No Apple Watch connection
No Apple Watch connection
Support & responsiveness
Users feel abandoned post-purchase; responsiveness is a cheap differentiator.
Great hearing aids, app is not dependable
Great hearing aids, app is not dependable