ID.me Authenticator
ID.me, Inc. · 4.33★ · 99,570 installs
16/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 99,570 |
|---|---|
| unhappiness | 15% |
| loyalty | 4.33★ |
| pays | No signal |
14.5% of all ratings are 1–2★ (unhappiness index 23/100)
What to build
Cut time-to-first-value to under a minute with opinionated defaults.
Complaint themes
Onboarding barrier
Users churn before reaching the value moment; better onboarding lifts retention.
Unbelievable Unverified Unemployment
Unbelievable Unverified Unemployment
Support & responsiveness
Users feel abandoned post-purchase; responsiveness is a cheap differentiator.
I cannot print the words I would use
I cannot print the words I would use