Adobe Photoshop

ADOBE SYSTEMS SOFTWARE IRELAND LIMITED · 4.36★ · 93,476 installs

consumer-chosen

Evidence

9.9% of all ratings are 1–2★ (unhappiness index 15/100)

What to build

Ship the same core outcome with honest, flat, one-time pricing.

Complaint themes

• Price barrier

  Users want the outcome but reject the price or the pricing model.

  Frankly…not worth it on any level…

  Can’t turn off autosave to Adobe Cloud

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Frankly…not worth it on any level…

  Can’t turn off autosave to Adobe Cloud

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  The iPad version is broken and nearly unusable, please fix!

  The iPad version is broken and nearly unusable, please fix!

• Onboarding barrier

  Users churn before reaching the value moment; better onboarding lifts retention.

  Frankly…not worth it on any level…

  Frankly…not worth it on any level…