Sonos

Sonos, Inc. · 4.44★ · 927,239 installs

consumer-chosen

Evidence

8.1% of all ratings are 1–2★ (unhappiness index 12/100)

What to build

Engineer for instant response and advertise the speed difference.

Complaint themes

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  This most recent update (March of 26) cannot assign a playlist stored on a nas to a speaker.

  Amazing hardware; terrible software

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  Practically unusable

  Why?

• Offline & connectivity

  The use case happens where connectivity is poor and the app simply fails.

  This most recent update (March of 26) cannot assign a playlist stored on a nas to a speaker.

  Practically unusable

• Outdated interface

  Perceived age signals abandonment and makes migration easy to justify.

  Sonos Software

  Sonos Software