Public Storage

Public Storage · 4.55★ · 103,618 installs

buyer uncertain

Evidence

8.9% of all ratings are 1–2★ (unhappiness index 14/100)

What to build

Engineer for instant response and advertise the speed difference.

Complaint themes

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  I used to be very happy

  Great place for Storage! Can’t beat the online prices.

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  This is how you treat a customer that has been with you since 2009

  This facility was great!

• Support & responsiveness

  Users feel abandoned post-purchase; responsiveness is a cheap differentiator.

  The ABSOLUTE WORST customer service I have ever experienced.

  BEWARE OF THE ONE STAR RATING SCAM-

• Price barrier

  Users want the outcome but reject the price or the pricing model.

  I used to be very happy

  I used to be very happy