My Optimum
CSC Holdings, Inc. · 4.29★ · 90,874 installs
23/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 90,874 |
|---|---|
| unhappiness | 15% |
| loyalty | 4.29★ |
| pays | No signal |
15.3% of all ratings are 1–2★ (unhappiness index 24/100)
What to build
Deliver the first real result for free, then ask to pay for depth.
Complaint themes
Aggressive paywall
Value is gated before users feel it; trust is destroyed at the worst moment.
Service Down
Worst service don’t get it
Offline & connectivity
The use case happens where connectivity is poor and the app simply fails.
Disappointed
Optimum is the worst company
Support & responsiveness
Users feel abandoned post-purchase; responsiveness is a cheap differentiator.
Worst service don’t get it
Getting cheap with customer service
Missing capability
Explicit feature asks — the closest thing to free product requirements.
Disappointed
Disappointed