PayPal
PayPal, Inc. · 4.59★ · 6,298,668 installs
14/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 6,298,668 |
|---|---|
| unhappiness | 3% |
| loyalty | 4.59★ |
| pays | No signal |
3.0% of all ratings are 1–2★ (unhappiness index 4/100)
What to build
Human-answered support as a stated product guarantee.
Complaint themes
Support & responsiveness
Users feel abandoned post-purchase; responsiveness is a cheap differentiator.
Customer Service Is Not The Best
Flawless for me, but recent trends have me worried.
Aggressive paywall
Value is gated before users feel it; trust is destroyed at the worst moment.
Flawless for me, but recent trends have me worried.
Flawless for me, but recent trends have me worried.
Missing capability
Explicit feature asks — the closest thing to free product requirements.
Most aspects work well with one glaring exception!
Most aspects work well with one glaring exception!
Privacy & trust
A compliance-and-trust wedge, especially for regulated or sensitive tasks.
Customer Service Is Not The Best
Customer Service Is Not The Best