NYTimes: US and Global News

The New York Times Company · 4.70★ · 781,282 installs

consumer-chosen

Evidence

2.8% of all ratings are 1–2★ (unhappiness index 4/100)

What to build

Ship the single most-requested missing capability as the headline feature.

Complaint themes

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  8/1/21 - V. 9.55.0 - Hard to fathom but even worse than ever

  Lowering rating again....

• Aggressive paywall

  Value is gated before users feel it; trust is destroyed at the worst moment.

  Unauthorized charges

  Unauthorized charges

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  Wanted to love this app. Hated it.

  Wanted to love this app. Hated it.

• Onboarding barrier

  Users churn before reaching the value moment; better onboarding lifts retention.

  Only works sporadically, can’t zoom, not intuitive

  Only works sporadically, can’t zoom, not intuitive

Hardware, carriers, chain stores and regulated products are filtered out of these lists.