Meta Platforms, Inc. · 4.14★ · 28,379,099 installs
23/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 28,379,099 |
|---|---|
| unhappiness | 8% |
| loyalty | 4.14★ |
| pays | Unproven |
8.4% of all ratings are 1–2★ (unhappiness index 13/100)
What to build
Win on reliability alone, then market it explicitly against the incumbent.
Complaint themes
Crashes & stability
Basic reliability is missing; this is the cheapest wedge to out-execute on.
Problems with FB Marketplace
Problems with FB Marketplace
Missing capability
Explicit feature asks — the closest thing to free product requirements.
Problems with FB Marketplace
Problems with FB Marketplace
Offline & connectivity
The use case happens where connectivity is poor and the app simply fails.
Revelation first FB = Facebook time.
Revelation first FB = Facebook time.
Support & responsiveness
Users feel abandoned post-purchase; responsiveness is a cheap differentiator.
Poor customer service
Poor customer service