textPlus: Text Message + Call
textPlus, Inc. · 4.61★ · 271,977 installs
13/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 271,977 |
|---|---|
| unhappiness | 7% |
| loyalty | 4.61★ |
| pays | No signal |
6.6% of all ratings are 1–2★ (unhappiness index 10/100)
What to build
Human-answered support as a stated product guarantee.
Complaint themes
Support & responsiveness
Users feel abandoned post-purchase; responsiveness is a cheap differentiator.
Worst nightmare even after subscribing
Don’t use this app
Offline & connectivity
The use case happens where connectivity is poor and the app simply fails.
One small issue
This used to be the best app for people without iPhones. Now it’s just an ad trap.
Intrusive ads
Ad load is high enough that users would rather pay than tolerate it.
This used to be the best app for people without iPhones. Now it’s just an ad trap.
This used to be the best app for people without iPhones. Now it’s just an ad trap.
Crashes & stability
Basic reliability is missing; this is the cheapest wedge to out-execute on.
Buggy and support has been unresponsive
Buggy and support has been unresponsive