Dropbox: Cloud Storage Backup

Dropbox, Inc. · 4.80★ · 930,270 install proxy

consumer-chosen

Evidence

2.8% of all ratings are 1–2★ (unhappiness index 4/100)

What to build

Insufficient evidence to build this candidate: No verified domain capability or entities were identified.

Complaint themes

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Does not work reliably with Mobile Excel, Word or M365+Copilot

  Great for Storage

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  Support

  Impossible to delete files on the app

• Support & responsiveness

  Users feel abandoned post-purchase; responsiveness is a cheap differentiator.

  Good features, horrible customer service

• Outdated interface

  Perceived age signals abandonment and makes migration easy to justify.

  Update: Playback scrub issue fixed

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