Dropbox: 雲端硬碟 | PDF 檔案,照片,影片

Dropbox, Inc. · 4.73★ · 902,529 installs

consumer-chosen

Evidence

2.8% of all ratings are 1–2★ (unhappiness index 4/100)

What to build

Engineer for instant response and advertise the speed difference.

Complaint themes

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Does not work reliably with Mobile Excel, Word or M365+Copilot

  Great for Storage

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  Support

  Impossible to delete files on the app

• Support & responsiveness

  Users feel abandoned post-purchase; responsiveness is a cheap differentiator.

  Impossible to delete files on the app

  Good features, horrible customer service

• Outdated interface

  Perceived age signals abandonment and makes migration easy to justify.

  Do like regardless of (gotta read ALL)

  Update: Playback scrub issue fixed