SoundCloud - 音樂與音訊

SoundCloud Global Limited & Co KG · 4.86★ · 2,007,324 installs

consumer-chosen

Evidence

1.7% of all ratings are 1–2★ (unhappiness index 2/100)

What to build

Engineer for instant response and advertise the speed difference.

Complaint themes

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Constant bugs, super sluggish, unable to log in now 👎

  The Glitches The Glitches!!!

• Support & responsiveness

  Users feel abandoned post-purchase; responsiveness is a cheap differentiator.

  Mixed feelings

  lamest home page after update with absent customer service

• Price barrier

  Users want the outcome but reject the price or the pricing model.

  Unfortunately, just not worth it anymore.

  Unfortunately, just not worth it anymore.

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  The Glitches The Glitches!!!

  The Glitches The Glitches!!!