Washington Post

The Washington Post Company · 4.71★ · 636,694 installs

consumer-chosen

Evidence

3.3% of all ratings are 1–2★ (unhappiness index 5/100)

What to build

Deliver the first real result for free, then ask to pay for depth.

Complaint themes

• Aggressive paywall

  Value is gated before users feel it; trust is destroyed at the worst moment.

  Anti worker and stiffing us on the news. Previously posted “Democracy Dies in Bezos created Darkness

  Best of the three Post apps

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  Needs work. Flaky.

  My search for truth

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Props to the Post

  Needs work. Flaky.

• Price barrier

  Users want the outcome but reject the price or the pricing model.

  Democracy on the line, great journalism found herein.

  Democracy on the line, great journalism found herein.

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