ChargePoint®
ChargePoint, Inc. · 2.79★ · 18,806 installs
34/100 · Opportunity score · B
consumer-chosen
Evidence
| installs | 18,806 |
|---|---|
| unhappiness | 15% |
| loyalty | 2.79★ |
| pays | No signal |
14.8% of all ratings are 1–2★ (unhappiness index 23/100)
What to build
Win on reliability alone, then market it explicitly against the incumbent.
Complaint themes
Crashes & stability
Basic reliability is missing; this is the cheapest wedge to out-execute on.
Buggy and Endlessly Frustrating
There are a lot of problems with this app.
Onboarding barrier
Users churn before reaching the value moment; better onboarding lifts retention.
Charging Kia Niro EV
Frustrating & sleazy
Privacy & trust
A compliance-and-trust wedge, especially for regulated or sensitive tasks.
Chargers not appearing on app
Lacking basic functionality since 2012
Offline & connectivity
The use case happens where connectivity is poor and the app simply fails.
Charging Kia Niro EV
Lacking basic functionality since 2012