Rakuten Viber Messenger

Viber Media SARL. · 4.52★ · 831,030 installs

consumer-chosen

Evidence

6.1% of all ratings are 1–2★ (unhappiness index 9/100)

What to build

Win on reliability alone, then market it explicitly against the incumbent.

Complaint themes

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  App crashes when doing chat history restore

  Fix the last update. It is broken!

• Outdated interface

  Perceived age signals abandonment and makes migration easy to justify.

  Not Great

  Doesn’t receive incoming calls. Ridiculous!

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Not Great

  App crashes when doing chat history restore

• Support & responsiveness

  Users feel abandoned post-purchase; responsiveness is a cheap differentiator.

  The customer service is useless.

  The customer service is useless.

Hardware, carriers, chain stores and regulated products are filtered out of these lists.