GroupMe

Skype Communications S.a.r.l · 4.54★ · 1,559,152 installs

consumer-chosen

Evidence

2.8% of all ratings are 1–2★ (unhappiness index 4/100)

What to build

Win on reliability alone, then market it explicitly against the incumbent.

Complaint themes

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  awesome in theory and mostly good actually, but glitchy

  Great messaging app!

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  awesome in theory and mostly good actually, but glitchy

  Why is there so many scams on this app?

• Price barrier

  Users want the outcome but reject the price or the pricing model.

  Great app! Missing ONE thing 🤞

  Great app! Missing ONE thing 🤞

• Intrusive ads

  Ad load is high enough that users would rather pay than tolerate it.

  Great messaging app!

  Great messaging app!

Hardware, carriers, chain stores and regulated products are filtered out of these lists.