My Verizon
Verizon Wireless · 4.66★ · 5,532,948 installs
14/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 5,532,948 |
|---|---|
| unhappiness | 4% |
| loyalty | 4.66★ |
| pays | No signal |
4.5% of all ratings are 1–2★ (unhappiness index 7/100)
What to build
Human-answered support as a stated product guarantee.
Complaint themes
Support & responsiveness
Users feel abandoned post-purchase; responsiveness is a cheap differentiator.
App needs some tweaks.
Awful experience
Aggressive paywall
Value is gated before users feel it; trust is destroyed at the worst moment.
App needs some tweaks.
Overcharging
Offline & connectivity
The use case happens where connectivity is poor and the app simply fails.
What a fix
What a fix
Intrusive ads
Ad load is high enough that users would rather pay than tolerate it.
Customer of over two decades!!
Customer of over two decades!!