LINE

LY Corporation · 2.54★ · 18,329 installs

consumer-chosen

Evidence

39.2% of all ratings are 1–2★ (unhappiness index 62/100)

What to build

Human-answered support as a stated product guarantee.

Complaint themes

• Support & responsiveness

  Users feel abandoned post-purchase; responsiveness is a cheap differentiator.

  My favorite chat app

  Disappointing

• Outdated interface

  Perceived age signals abandonment and makes migration easy to justify.

  Needs to Do Better

  Awful Backup Settings

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  Love it, there's bugs

  Love it, there's bugs

• Data loss & sync

  Trust-destroying failures; users will migrate to anything that is provably safe.

  Awful Backup Settings

  Awful Backup Settings

Hardware, carriers, chain stores and regulated products are filtered out of these lists.