Messenger

Meta Platforms, Inc. · 4.54★ · 13,591,208 installs

consumer-chosen

Evidence

5.3% of all ratings are 1–2★ (unhappiness index 8/100)

What to build

Cut time-to-first-value to under a minute with opinionated defaults.

Complaint themes

• Onboarding barrier

  Users churn before reaching the value moment; better onboarding lifts retention.

  By The Grace and Undeafeated LOVE of Abba Father (OUR Father who is in Heaven) and HIS Son JESUS

  Absolutely horrible

• Privacy & trust

  A compliance-and-trust wedge, especially for regulated or sensitive tasks.

  Mixed

  Absolutely horrible

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Good but not great

  Terrible.

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  one fix needs to be made

  one fix needs to be made