Nest

Nest Labs, Inc · 4.53★ · 2,564,968 installs

consumer-chosen

Evidence

6.4% of all ratings are 1–2★ (unhappiness index 10/100)

What to build

Human-answered support as a stated product guarantee.

Complaint themes

• Support & responsiveness

  Users feel abandoned post-purchase; responsiveness is a cheap differentiator.

  Nest google devices

  Nest thermostat review

• Price barrier

  Users want the outcome but reject the price or the pricing model.

  New Google Cameras NO longer work with this APP. Very sad to say.

  New Google Cameras NO longer work with this APP. Very sad to say.

• Offline & connectivity

  The use case happens where connectivity is poor and the app simply fails.

  Nest thermostat review

  Nest thermostat review

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Single full-time dad

  Single full-time dad