Kaiser Permanente
Kaiser Permanente · 4.78★ · 1,087,035 installs
10/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 1,087,035 |
|---|---|
| unhappiness | 3% |
| loyalty | 4.78★ |
| pays | No signal |
3.0% of all ratings are 1–2★ (unhappiness index 4/100)
What to build
Cut time-to-first-value to under a minute with opinionated defaults.
Complaint themes
Onboarding barrier
Users churn before reaching the value moment; better onboarding lifts retention.
Short staffed
Short staffed
Performance
Perceived performance is a quality bar the incumbent has stopped meeting.
Updates are always bad, slow app
Updates are always bad, slow app