Norton Password Manager
Gen Digital Inc. · 4.50★ · 41,131 installs
12/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 41,131 |
|---|---|
| unhappiness | 8% |
| loyalty | 4.50★ |
| pays | No signal |
8.0% of all ratings are 1–2★ (unhappiness index 12/100)
What to build
Human-answered support as a stated product guarantee.
Complaint themes
Support & responsiveness
Users feel abandoned post-purchase; responsiveness is a cheap differentiator.
Great product Constant Upselling
Lost my data and can't tell me where it's at
Data loss & sync
Trust-destroying failures; users will migrate to anything that is provably safe.
Lost my data and can't tell me where it's at
Lost my data and can't tell me where it's at
Missing capability
Explicit feature asks — the closest thing to free product requirements.
Works but needs to load faster
Works but needs to load faster