Amazon Music: Songs & Podcasts
AMZN Mobile LLC · 4.49★ · 3,347,933 installs
17/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 3,347,933 |
|---|---|
| unhappiness | 3% |
| loyalty | 4.49★ |
| pays | Promising |
3.4% of all ratings are 1–2★ (unhappiness index 5/100)
What to build
Win on reliability alone, then market it explicitly against the incumbent.
Complaint themes
Crashes & stability
Basic reliability is missing; this is the cheapest wedge to out-execute on.
Love the app usually
Keeps going downhill
Missing capability
Explicit feature asks — the closest thing to free product requirements.
Love it!!!! Just one recommendation
Love it!!!! Just one recommendation
Offline & connectivity
The use case happens where connectivity is poor and the app simply fails.
UX needs improvement
UX needs improvement
Support & responsiveness
Users feel abandoned post-purchase; responsiveness is a cheap differentiator.
Love the app usually
Love the app usually