My Telstra

Telstra Corporation Ltd · 4.20★ · 412,586 install proxy

consumer-chosen

Evidence

94.0% of all ratings are 1–2★ (unhappiness index 100/100)

What to build

Insufficient evidence to build this candidate: No verified domain capability or entities were identified.

Complaint themes

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  Is just ok

  Updated app is glitchy and buggy

• Support & responsiveness

  Users feel abandoned post-purchase; responsiveness is a cheap differentiator.

  Terrible service and terrible customer service

  Hope you never need help

• Aggressive paywall

  Value is gated before users feel it; trust is destroyed at the worst moment.

  Kept charging $80 for an appointment in March

  Unfortunately appalling

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Connection is too slow

  No alternative. Stuck with rubbish

Hardware, carriers, chain stores and regulated products are filtered out of these lists.