Zoom Workplace

Zoom Communications, Inc. · 4.34★ · 3,232,212 installs

buyer uncertain

Evidence

5.6% of all ratings are 1–2★ (unhappiness index 9/100)

What to build

Full offline capability with background sync when a network returns.

Complaint themes

• Offline & connectivity

  The use case happens where connectivity is poor and the app simply fails.

  Quarantine connection

  Good👍, does its job.

• Intrusive ads

  Ad load is high enough that users would rather pay than tolerate it.

  Lots of things need to be updated

  Lots of things need to be updated

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  It’s great for school but it has its flaws

  It’s great for school but it has its flaws

• Support & responsiveness

  Users feel abandoned post-purchase; responsiveness is a cheap differentiator.

  Lots of things need to be updated

  Lots of things need to be updated