myCricket App
Cricket Wireless, LLC · 4.68★ · 219,268 installs
13/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 219,268 |
|---|---|
| unhappiness | 6% |
| loyalty | 4.68★ |
| pays | Unproven |
6.0% of all ratings are 1–2★ (unhappiness index 9/100)
What to build
Human-answered support as a stated product guarantee.
Complaint themes
Support & responsiveness
Users feel abandoned post-purchase; responsiveness is a cheap differentiator.
The best customer service I have found!
Worst service
Missing capability
Explicit feature asks — the closest thing to free product requirements.
The best customer service I have found!
Cricket are Crooks
Aggressive paywall
Value is gated before users feel it; trust is destroyed at the worst moment.
Worst customer service ever!
Worst customer service ever!
Intrusive ads
Ad load is high enough that users would rather pay than tolerate it.
Customer service lied about my bill
Customer service lied about my bill