The Boston Globe
BOSTON GLOBE MEDIA PARTNERS, LLC · 4.63★ · 41,958 installs
11/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 41,958 |
|---|---|
| unhappiness | 5% |
| loyalty | 4.63★ |
| pays | Unproven |
5.1% of all ratings are 1–2★ (unhappiness index 8/100)
What to build
Deliver the first real result for free, then ask to pay for depth.
Complaint themes
Aggressive paywall
Value is gated before users feel it; trust is destroyed at the worst moment.
Remembers subscriber status but could be better experience
Remembers subscriber status but could be better experience
Onboarding barrier
Users churn before reaching the value moment; better onboarding lifts retention.
Boston Globe is great. This isn’t.
Boston Globe is great. This isn’t.
Performance
Perceived performance is a quality bar the incumbent has stopped meeting.
Great leap backward for the e-paper
Great leap backward for the e-paper
Outdated interface
Perceived age signals abandonment and makes migration easy to justify.
New app harder to navigate and read paper
New app harder to navigate and read paper
Hardware, carriers, chain stores and regulated products are filtered out of these lists.
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