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Verizon Wireless · 4.38★ · 20,080 installs

consumer-chosen

Evidence

13.0% of all ratings are 1–2★ (unhappiness index 20/100)

What to build

Full offline capability with background sync when a network returns.

Complaint themes

• Offline & connectivity

  The use case happens where connectivity is poor and the app simply fails.

  MIA

  Terrible service useless app

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Not happy…

  This app never works when you need it

• Onboarding barrier

  Users churn before reaching the value moment; better onboarding lifts retention.

  Whoever Manages Parental Controls Should Fired

  Whoever Manages Parental Controls Should Fired

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  Terrible service useless app

  Terrible service useless app