VLC media player

VideoLAN · 3.53★ · 5,908 installs

consumer-chosen

Evidence

25.1% of all ratings are 1–2★ (unhappiness index 40/100)

What to build

Win on reliability alone, then market it explicitly against the incumbent.

Complaint themes

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  Works most of the time

  Please fix these recent bugs (also a suggestion)

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Updated 3 to 5 stars

  CarPlay is Broken

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  Bad File UI

  Skips tracks, randomly stops playback, at least I don’t have to use the horror which is Apple Music

• Onboarding barrier

  Users churn before reaching the value moment; better onboarding lifts retention.

  Please fix these recent bugs (also a suggestion)

  Please fix these recent bugs (also a suggestion)