Google Home

Google LLC · 4.63★ · 1,366,217 installs

consumer-chosen

Evidence

7.8% of all ratings are 1–2★ (unhappiness index 12/100)

What to build

Engineer for instant response and advertise the speed difference.

Complaint themes

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Multiple Issues…

  Why Have My Devices Been Going Offline With the Last Several Updates?

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  Multiple Issues…

  Fine - when it actually works - crashes too much

• Offline & connectivity

  The use case happens where connectivity is poor and the app simply fails.

  Why Have My Devices Been Going Offline With the Last Several Updates?

  Fine - when it actually works - crashes too much

• Intrusive ads

  Ad load is high enough that users would rather pay than tolerate it.

  Fine - when it actually works - crashes too much

  Fine - when it actually works - crashes too much