Cash App
Block, Inc. · 4.79★ · 8,700,307 installs
11/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 8,700,307 |
|---|---|
| unhappiness | 3% |
| loyalty | 4.79★ |
| pays | No signal |
2.8% of all ratings are 1–2★ (unhappiness index 4/100)
What to build
Human-answered support as a stated product guarantee.
Complaint themes
Support & responsiveness
Users feel abandoned post-purchase; responsiveness is a cheap differentiator.
Awesome app
The Best App since Slice Bread
Aggressive paywall
Value is gated before users feel it; trust is destroyed at the worst moment.
Used to be great
Used to be great