Vivint

Vivint, Inc. · 4.61★ · 859,458 installs

consumer-chosen

Evidence

6.4% of all ratings are 1–2★ (unhappiness index 10/100)

What to build

Ship the single most-requested missing capability as the headline feature.

Complaint themes

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  My front door hasn’t worked since it was installed!!

  My front door hasn’t worked since it was installed!!

• Offline & connectivity

  The use case happens where connectivity is poor and the app simply fails.

  The dashboard could be more useful.

  The dashboard could be more useful.

• Support & responsiveness

  Users feel abandoned post-purchase; responsiveness is a cheap differentiator.

  My front door hasn’t worked since it was installed!!

  My front door hasn’t worked since it was installed!!

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  Old house

  Old house