ExpressVPN · Secure & Fast VPN

Expressco Services, LLC · 4.40★ · 418,794 installs

consumer-chosen

Evidence

4.8% of all ratings are 1–2★ (unhappiness index 7/100)

What to build

Full offline capability with background sync when a network returns.

Complaint themes

• Offline & connectivity

  The use case happens where connectivity is poor and the app simply fails.

  Excellent VPN

  Works great if only VPN

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  Mobile issues

  Works great if only VPN

• Privacy & trust

  A compliance-and-trust wedge, especially for regulated or sensitive tasks.

  Rated a 4

  Works great if only VPN

• Aggressive paywall

  Value is gated before users feel it; trust is destroyed at the worst moment.

  Mobile issues

  Mobile issues