Verizon Family
Verizon Wireless · 4.30★ · 37,679 installs
16/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 37,679 |
|---|---|
| unhappiness | 12% |
| loyalty | 4.30★ |
| pays | Unproven |
12.4% of all ratings are 1–2★ (unhappiness index 19/100)
What to build
Engineer for instant response and advertise the speed difference.
Complaint themes
Performance
Perceived performance is a quality bar the incumbent has stopped meeting.
Issue with requests sending
Horrible app. Verizon needs to do better.
Missing capability
Explicit feature asks — the closest thing to free product requirements.
Horrible app. Verizon needs to do better.
Crap
AI output quality
AI features exist but fail the accuracy bar users actually need.
Crap
Grrr
Price barrier
Users want the outcome but reject the price or the pricing model.
Not worth the money
Not worth the money