MSN

Microsoft Corporation · 4.69★ · 123,873 installs

consumer-chosen

Evidence

4.3% of all ratings are 1–2★ (unhappiness index 6/100)

What to build

A clean, modern interface with the same feature set, priced plainly.

Complaint themes

• Outdated interface

  Perceived age signals abandonment and makes migration easy to justify.

  Update ruined this app

  First review

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  It’s all messed up now

  First review

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  Poor News App

  (updated) one change is needed

• Onboarding barrier

  Users churn before reaching the value moment; better onboarding lifts retention.

  What did I just download?

  What did I just download?