Microsoft Outlook
Microsoft Corporation · 4.81★ · 9,251,766 installs
10/100 · Opportunity score · C
consumer-chosen
Evidence
| installs | 9,251,766 |
|---|---|
| unhappiness | 1% |
| loyalty | 4.81★ |
| pays | Unproven |
0.9% of all ratings are 1–2★ (unhappiness index 1/100)
What to build
Ship the same core outcome with honest, flat, one-time pricing.
Complaint themes
Price barrier
Users want the outcome but reject the price or the pricing model.
Not bad. Not great either.
Not bad. Not great either.
Onboarding barrier
Users churn before reaching the value moment; better onboarding lifts retention.
Good but could use improvement
Good but could use improvement
Performance
Perceived performance is a quality bar the incumbent has stopped meeting.
Smooth operation
Smooth operation