Google 相册：云端存储空间

Google LLC · 4.76★ · 1,566,449 installs

consumer-chosen

Evidence

2.4% of all ratings are 1–2★ (unhappiness index 3/100)

What to build

Engineer for instant response and advertise the speed difference.

Complaint themes

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  I enjoy it a lot

  I’m kind of confused ( pls reply to give me an answer)

• Onboarding barrier

  Users churn before reaching the value moment; better onboarding lifts retention.

  I’m kind of confused ( pls reply to give me an answer)

  Love it but not enough free storage

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  Love it but not enough free storage

  Good and Reliable

• Aggressive paywall

  Value is gated before users feel it; trust is destroyed at the worst moment.

  Love it but not enough free storage

  Love it but not enough free storage