SmartHQ

HAIER US APPLIANCE SOLUTIONS, INC · 4.22★ · 86,932 installs

consumer-chosen

Evidence

7.1% of all ratings are 1–2★ (unhappiness index 11/100)

What to build

Full offline capability with background sync when a network returns.

Complaint themes

• Offline & connectivity

  The use case happens where connectivity is poor and the app simply fails.

  Multi family house hold

  Don’t waste your time

• Missing capability

  Explicit feature asks — the closest thing to free product requirements.

  Don’t waste your time

  Like most others, I find the app almost worthless

• Performance

  Perceived performance is a quality bar the incumbent has stopped meeting.

  Was unsure at first…

  Annoyingly slow and lacking features

• Crashes & stability

  Basic reliability is missing; this is the cheapest wedge to out-execute on.

  Many glitches with mini-splits

  Many glitches with mini-splits